The release of the new version of TrackTime24 is associated with many changes and new improvements within the platform. As some views have changed, finding some functionalities may be a problem at first, so we have created a list of the most frequently asked questions that will help you solve a technical problem without waiting for an answer from the Technical Department. If you created an TrackTime24 account before May 27, 2022, before asking a question in the chat, please check if your case does not concern any of the most frequently asked questions - it will surely save your time.

FAQ:

1. Why can't I see features that I previously had access to?

One of the biggest changes in the new version of the platform is the appearance of Roles that replace old permissions. If the functionalities to which the employee had previously access are missing after the publication of the new version of the platform, updating their permissions will probably help. Please check that the employee Roles are assigned correctly. Read more about .

2. Why can't I change the role of a colleague, even though I was able to do so before?

At this point, in the new version of TrackTime24, administrative changes can only be made by a person with a higher level of access for an employee with a lower level of access. The only way to increase the user's rights is to increase their access level. Read more about granting and editing roles.

3. Why can't I approve time off requests?

At this point, in the new version of TrackTime24, only a person with a higher level of access can approve each type of request for an employee with a lower level of access. To assign permission to accept requests to an employee with a lower access level, the administrator should raise their access level. Read more about granting and editing roles.

4. Where is the Time Off module now?

The Time Off module is now part of the Requests module. To add a vacation request, go to the Requests tab, press the "Add request" button and select "Time off" from the list. Next, the process of adding a time off request is exactly the same as in the previous version of TrackTime24. Read more about Requests module.

5. Where is the Business Trip module now?

The Business Trip module is now part of the Requests module. To add a business trip, go to the Requests tab, click the "Add request" button and select "Business Trip" from the list. Next, the process of adding a delegation looks exactly the same as in the previous version of TrackTime24. Read more about Requests module.

7. How to print cards with QR codes for an employee?

To print cards with QR codes for an employee, just go to the Team tab and check the boxes next to the names of the employees for whom you plan to make a print. Then press the button "Print QR cards" visible in the right corner. After accepting the summary, TrackTime24 will generate a PDF document that is ready for printing.

Attention! If you don't see the "Print QR Cards" button, your access level may be too low. To generate codes, you need the "Employee management" permission. Make sure you have the correct type of access or ask your administrator to give you the correct role. Read more about granting roles.

8. How to add a forgotten reflection / employee status?

To add or edit a reflection / event to an employee who for some reason did not perform it or made a mistake when reporting it, move to the Time Tracking tab in the top menu and select Work Statuses from the list. After clicking the "Add" button, you will have the option to complete the event and information about it. An employee may also apply for adding a forgotten event using the Requests module - just click the "Add request" button to select the "Time Tracking" type from the list.

Attention! If you do not see the "Add" button in the "Work Statuses" tab, your access level may be too low. To be able to add events, you need the "Employee management" permission. Make sure you have the correct type of access or ask your administrator to give you the correct role. Read more about granting roles.

9. How to check the number of time off days remaining?

To check the number of used and remaining time off days, just go to the Requests tab. After clicking on the menu with three dots in the upper right corner, select the option "Request overview". You will find the limits and the number of days used in the appropriate columns, eg SL - sick leave, etc. Remember that the limits will only appear if they have been set correctly before. Read more about leave limits.

10. Why do I see doubled Break status?

In the new version of TrackTime24, we have added the Break status as a native feature of the platform. We did this because we noticed that many companies using TrackTime24 are adding this status on their own. If you represent such a company, after introducing a new platform, you will see a double status with a similar name - the system one and the one added by your company before the system introduction. To eliminate the double Break status, move to the Time Tracking tab and select the Work Statuses option. Next to the Break status, click the trash can icon to the right of the status name.

11. Why can't I copy a work schedule by dragging a calendar square?

The timesheet dragging feature is not yet available in the new TrackTime24 version. We expect its return in the second half of June - we will keep all administrators informed about the appearance of this and all newly added functions. We encourage you to use the Wizard and Duplication options. Read more about how to handle Calendar.

.
12. Why did I not know about the platform change?

Information about changes in TrackTime24 - both about the new version, downtime and training information about new modules - were sent out regularly by e-mail from April 29, 2022. In addition, more important alerts appeared as automated messages sent via TrackTime24's internal Help chat.

If you have not seen a message from us before, please make sure that the e-mail address provided on the platform is up-to-date and correct. You can also check if the messages have not run into your Spam folder - in this case the sender's address should be added to the address book or moved from the Spam folder to the main messages folder and marked as safe.

13. Why can't I buy a place for a new employee?

On the new platform, you must first renew your subscriptions. Click the green button Resubscribe. Then you will be able to edit the plan and pay for it.
Remember to add the payment method, and also check the details for the invoice.

14. Is it possible to restore the old version of the platform?

No, the previous version was irreversibly migrated to the new TrackTime24 version.
Was this article helpful?
Cancel
Thank you!